Average Reviews:
(More customer reviews)I bought this wall mount for my new Sony 52" LCD TV from Amazon due to the description and the "For Dummies" material that comes with the system (Video and very easy to understand instructions) The template included was perfect, and I was able to mount the base on the wall without difficulty.
Unfortunately, that's when the "good" part ended.
The box includes a large assortment of hardware in order accomodate various types of walls and TV's. The instructions call for the use of one of the included spacers on the TV if it has recessed VESA attachment points. The Sony does. There are a few different sized spacers in the hardware kit, and the ones that fit the Sony would NOT allow the proper bolt to fit through the hole in the spacer. The spacers that WERE big enough for the bolt would not fit in the Sony recessed attachment point, and the instructions state unequivocally that if there is a recess, you MUST use a spacer.
I called Bell'O customer service and got into a long debate with the woman I was dealing with, who clearly refused to acknowledge that there was a problem. She stated numerous times that I could not use the spacer/bolt combo that I needed to. She said I had to use a smaller bolt...welllllll that won't fit the Sony! So she said use the bigger diameter spacer... Wellllll that won't fit the Sony EITHER!!!
She told me that this was the first time they had heard of this problem. HUH? Are they telling me that they haven't tested their hardware with one of the highest rated, and best selling TV's on the market??? I guess so.
She then told me I could just go on down to my local Hardware store and find a spacer that worked. That just pissed me off, because I shouldn't have to go spend MY time and money to correct a deficiency on THEIR part.
That was NOT the end of the problems.
I fixed the spacer problem by widening the donut hole in the spacer using a 1/4 inch drill bit. That allowed my to use the proper bolt with the TV.
Now it was time to mount the TV and adjust the tilt.....
Once we got the TV on the wall, we "TRIED" to tighten the adjuster to hold the tilt we wanted. It KEPT SLIPPING and would NOT hold. We took the TV back OFF the wall to see what was wrong, and that's when we discovered that a shim on the adjustment system was missing from the unit. That says mountains about Bell'O QUALITY CONTROL!!! Piss Poor!
We ended up improvising a fix for that by cutting down a few of the unused spacers and inserting the tightening bolt through them. That was AFTER we had to unbend the attachment to the TV where we had tried to tighten it before. Ridiculous!
All that being said. IF the unit had the right hardware, and wasn't missing parts, it really IS a very nice, and well-designed wall mount. The instructions on both the DVD and in print are excellent, but I will only give this unit 2-stars due to the TERRIBLE customer support, and TOTAL LACK of Quality Control inspections from the factory.
If you have a large Sony that you are contemplating this mount for... I would carefully consider whether you have the mechanical skills to improvise as we did.
Not recommended at this time due to the problems listed above.
Click Here to see more reviews about: Bell'O 8325DB Tilt Wall Mount for 30" to 60" Displays "For Dummies" (Black)
The Bell'O 8325 Tilting TV Wall Mounting Kit makes it easy for anyone to install their flat-panel television with the included For Dummies installation guide and DVD.This mount features a 15-degree forward tilt and a 5-degree backward tilt.It can accommodate 30"-60" televisions weighing up to 200 pounds.Included security screws hold the television or monitor in place, however a padlock can also be installed for even greater security.The low-profile of this mount along with its decorative endcaps let it easily blend in with any decor.
